“This does not get talked bout enough! They either think we can’t afford it or we got lost and ended up there,” one commenter wrote. “IM SO SORRY THIS HAPPENED TO YOU. You can find out anything on Google please search for a business owner your color I promise u can find very good one,” another said.
Additionally, Wiltz posted another video about her experience and said she went to Saks for her wedding shoes because she loves the luxury outlet and has always had good experiences before. She also detailed how she was “joyful and enthusiastic” to pick out her shoes, but had to watch everyone else get help while she sat alone.
“I [was] invisible,” Wiltz said. “And until you experience that, you can’t say s**t about that experience because that is the lowest a human possibly feel.”
Wiltz says she waited patiently the whole time while a salesperson never acknowledged her even though she was clearly waiting for service. And after the salesperson was done with a white customer, they simply walked away.